Introduction

Welcome to VoxLayer , operated by VoxLayer, LLC ("we", "our", "us"). VoxLayer, LLC is its own operating entity. By accessing or using our voice-agent platform and related services, including our website, dashboard, and APIs, you agree to these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Eligibility

You must be at least 18 years old to use our services. By using our services or subscribing, you confirm that you meet this age requirement.

Acceptance of Terms

By accessing our services or subscribing, you accept these Terms and our Privacy Policy. If you do not agree with these Terms, please discontinue use.

Accounts and Registration

When creating an account to access our services, you must provide accurate and complete information. You are responsible for safeguarding your account credentials and for all activities under your account. Report any unauthorized access to us immediately.

Use of the Service

You agree not to misuse our services, which includes but is not limited to:

• Engaging in illegal or unethical activities.
• Interfering with or disrupting the operation of the service.
• Attempting to reverse-engineer or tamper with the service or its infrastructure.
• Accessing the service through unauthorized methods.

Pricing and Billing

Our services are billed on a recurring basis (e.g., monthly or annually). We reserve the right to change prices at any time; we will give you reasonable notice of any change that applies to your subscription. If you cancel your subscription, the cancellation takes effect at the end of your current billing period; you retain access until then.

Refunds

Refund requests for subscription payments will be considered on a case-by-case basis and are granted at our sole discretion. Refunds are generally not issued unless there is a significant issue with the service. If a refund is approved, it will be processed using the original payment method.

Access to the Service

Your subscription grants you a non-exclusive, non-transferable right to access and use our services in accordance with these Terms. You may not resell, redistribute, or sublicense access to the service or allow third parties to use your account without our explicit written permission.

Support

We provide documentation and support channels for our voice-agent platform. Additional support or professional services may be offered separately. Contact us at support@voxlayer.ai for assistance.

User Content

You are responsible for any content you post or share within the service (such as reviews or feedback). By posting, you grant us a non-exclusive, perpetual license to use, distribute, and display your content. We reserve the right to remove any content that violates our Terms or applicable laws.

Intellectual Property

All intellectual property related to our services, including the platform, documentation, and branding, remains the property of VoxLayer, LLC. You may not reproduce, distribute, or use our materials beyond your permitted use of the service without prior written consent.

Third-Party Links

Our services may contain links to third-party websites or services. We do not control or endorse third-party sites and are not responsible for their content or practices. Use these external resources at your own risk.

Termination

We reserve the right to terminate or suspend your access to our services if these Terms are violated. If you cancel your subscription, access continues until the end of the current billing period. In the event of termination due to breach of these Terms, access may be revoked immediately, and no refund will be provided for the current period.

Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, profits, or use, arising from the use or inability to use our services.

Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted, error-free operation or that any defects will be corrected. Your use of the services is at your own risk.

Indemnification

You agree to indemnify and hold VoxLayer, LLC harmless from any claims, damages, or liabilities arising from your use of the services, violation of these Terms, or any unauthorized use of your account.

Governing Law

These Terms are governed by the laws of the State of Illinois, United States. Any disputes arising in relation to these Terms will be resolved in the courts of Illinois.

Changes to the Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of the service after changes are posted signifies your acceptance of the updated Terms.

Contact Us

For any questions or concerns regarding these Terms or our services, contact us:

Address: 12209 Rhea Dr, Plainfield, IL 60585

Support: support@voxlayer.ai

Billing: billing@voxlayer.ai

For general inquiries you can email support@voxlayer.ai.